Cancellation & Refund Policy
Last updated: April 25, 2026
We get it — vacation plans change. Here's exactly how cancellations and refunds work.
Cancel any time before the 24-hour cutoff and we'll refund the full amount, no questions asked.
Late cancellations cost us a delivery slot we can't easily refill, so we retain a $20 cancellation fee. The remainder is refunded.
Weather cancellations are always free
If we cancel for unsafe conditions (lightning, dangerous surf, named tropical systems), you receive a 100% refund or a free reschedule — your choice. If you're worried about a forecast and want to cancel preemptively, contact us — we'd rather rebook you for a great day than send you out in a storm.
How refunds are issued
Refunds go back to the original payment method (your card via Stripe) and typically appear within 5–10 business days. We'll email you a confirmation when the refund is processed.
No-shows
If you don't show up for your scheduled delivery and don't cancel beforehand, the rental is non-refundable.
Request a cancellation
Use the form below or call us at (850) 737-5466. We'll confirm and process your refund within 24 hours.
Cancellation request received
We'll process the refund and send you a confirmation email within 24 hours. If you have a question in the meantime, call (850) 737-5466.